Meet FS Team

The team at Fresh Start MedSpa work through compassion, sensitivity and support. We are trained, seasoned professionals who understand your needs to feel cared for and safe. Backed by science, knowledge and enthusiasm, we support your physical transformation every step of the way.



drmacDr. Robin F. Macdougall
Medical Director

Dr. Macdougall is an Arizona board-certified D.O. in Sports Medicine and Family Practice. Moreover, he was prestigiously voted as one of Phoenix’s Top Doctors for 2004-2005. With additional training in anti-aging medicine, weight management, and osteopathic manipulation.


hr-picHeather Rio
Vice President of Operations

As Vice President of Operations, Heather oversees day-to-day operations to support the growth and add to the bottom line of an organization. Her focus is on strategic planning and goal-setting, and direct the operations of the company in support of its goals. By measuring progress and adjusting processes accordingly, as VP of operations she can keep the entire organization on track.

Certified Technicians


Valerie Raya
CoolSculpting® Specialist

Valerie is an experienced certified laser technician and esthetician with 5 years in the

aesthetic industry. Valerie’s passion for people and the aesthetic industry has led her to make it her life goal to always provide an exceptional patient experience. Her career with Fresh Start

MedSpa has led her to become an expert CoolSculpting® practitioner to ensure the patient receives a full 360 assessments and all expectations are meet for the patient’s goals. Along with a precise treatment she ensures every patient is treated like family with a personal and loving experience. We are excited to have Valerie on our team, dedicated to the success of Fresh Start and our patients.

mila-picMila Pierce
CoolSculpting® Specialist

Mila is a licensed and certified cosmetic laser pro with experience in all laser modalities, skin

care and CoolScultping®. Her passion and expertise in the beauty, anti-aging and fitness industries has led her to an exciting position with Fresh Start MedSpa. Mila will work closely with you to obtain your body-shape goals and will ensure that all of your questions and expectations are addressed. You will feel at ease with her because she provides a compassionate, upbeat and personal approach, skills in which she excels at. She is dedicated to excellence in all facets of her career at Fresh Start.



Sarah Bertram
Cosmetic Injector Specialist

Sarah grew up in Nebraska and moved to Arizona to attend college at Grand Canyon University where

she obtained her Bachelors of Science in Nursing. She is a member of Sigma Theta Tau, Arizona Nurses Association and she has been practicing over 14 years.

Please join us in welcoming Sarah as our new expert cosmetic injector! Her passion is to help others and make people feel empowered beautiful.